Shipping and Returns
Our diamonds are shipped via UPS, Fedex or USPS overnight. All shipments are insured and must be signed for. If we are shipping in the United States there is no additional fee for shipping. International orders will be shipped 3 day Fed-Ex Int with an additional shipping charge.
Once we have received and verified your payment, all of our in-stock items will ship within 1 to 2 business days. This includes antique engagement rings, GIA diamonds, gemstones, vintage rings and all of our estate jewelry.
Diamond wedding bands and special orders that we do not have immediately in stock will typically ship within 2-3 weeks. If you are considering a special order or an item we don’t currently have in stock, we will discuss the expected shipping date with you during your purchase.
International orders will be shipped 3 day Fed-Ex Int with an additional shipping charge.
Please add duties for international orders.
Returns and Exchanges
All non-customized items (returned in the same condition as purchased) have a 30 day money back guarantee from date of receipt, no questions asked. If you do not like the purchased item, for any
reason, simply call Suzanne 1-877-321-3326 (DECO) or email Suzane@VintageDiamondRing.com for return and exchange shipping instructions.
If an item does not appraise as described, the 30 day money back guarantee is also in effect.
The item must be returned in the same condition it was received. There is no fee or penalty for returning the item.
If any sizing, setting, damage or alterations have been done to the diamond or the setting by anyone other than VintageDiamondRing.com the antique engagement ring or vintage jewelry cannot be returned.
Any custom made piece of jewelry may not be returned. Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond or a diamond purchased from VintageDiamondRing.com are not returnable. Due to the special nature of these items, we cannot accept these for return.
Once we receive and accept your returned item, your refund (or new item if you are exchanging) will be processed in just a few days. Upon receiving your returned antique engagement ring, or antique jewelry, it will be reviewed by our quality assurance department in order to insure there have been no modifications or damage. When returning an item, please place all original packaging in a box, including the diamond certificate.
There is never a restocking fee for returned items.
Credit card information is given over an SSL, an encrypted secure link directly to the card service processor.
We have an SSL certificate. Credit card numbers are generally never stored on the web site. However, in some circumstances, a credit card number may remain in our system overnight due to verification processes. Once a credit card number has been verified, it will no longer be kept.
VintageDiamondRing.com custom jewelry is hand produced and never machine casted, we stand behind the quality and craftsmanship of our jewelry. VintageDiamondRing.com offers a free lifetime warranty against manufacturing defects on all of our new fine jewelry. If your merchandise is damaged due to a manufacturer defect, VintageDiamondRing.com will repair or replace the item without charge. Please note that the center diamond in any engagement ring is not included in our engagement ring warranty.
Throughout our many years in the Antique Jewelry and Diamond industry, VintageDiamondRing.com has always strived to provide superior service to our customers. We know that purchasing a piece of antique jewelry or a diamond is an important purchase, often marking a huge life milestone like an engagement, anniversary or wedding. We want to assist you in making a purchase that will give you a lifetime of happiness. We look forward to helping you, every step of the way.
Suzanne at VintageDiamondRing.com will help you set a budget; learn about different antique periods, diamond shapes and settings and the characteristics of diamonds (have you read up on the 4Cs, yet?); and ensure that your ring is shipped on time.
We look forward to you helping you. Call us at 1-877-321-3326 (DECO) or Email Us.
Our diamonds are shipped overnight via UPS, Fedex or USPS.
All shipments are insured and must be signed for.
If we are shipping in the United States there is no additional fee for shipping.
International orders will be shipped 3 day Fed-Ex International with an additional shipping charge.
Please view your specific countries duties and tax information. We do participate in the free trade agreement with Canada and Australia.