Shipping & Returns
VintageDiamondRing.com offers FREE shipping via USPS, UPS or FedEx overnight. All shipments are insured and must be signed for. International orders will be shipped 3 day Fed-Ex International with an additional shipping charge and is fully secure. Customers are fully responsible for all international duties owed. If there appears to be any sign of tampering with your package, DO NOT accept the package and contact us immediately. An extra $25.00 will be charged for Saturday delivery.
When will my order be shipped?
Once payment is authorized: - Antique engagement rings (which need sizing) will ship within 1-3 days, Art Deco jewelry will ship within 1-3 days, Diamond wedding bands and special orders NOT in stock will typically ship within 2-3 weeks **If you have any deadlines please send a note in our cart section.
International orders will be shipped 3 day Fed-Ex International with an additional shipping charge and is fully secure. We will send you a tracking number via email. Please add duties for international orders.
Returns and Exchanges
All purchased antique jewelry items have a 30 day, 100% money back guarantee from date of receipt. If you do not like your purchase, for any reason, simply call 1-877-321-3326 or e-mail us at Suzane@VintageDiamondring.com for return shipping instructions. There is no fee or penalty for returning the item. After 30 days you may return the item for store credit only. The item must be returned in the same condition it was received. If any sizing, setting, damage or alterations have been done to to any piece of jewelry by anyone other than VintageDiamondRing.com, it may NOT be returned. Any custom made piece of jewelry may NOT be returned. Once we receive, and accept, your returned item your refund will be processed within 2 days. Upon receiving your return, our quality assurance department will insure there has been no modifications or damage. When returning an item, please place all original packaging in a box, including the appraisal and the diamond certificate.
Credit card information is given over an encrypted secure link directly to the card service processor. Credit card numbers are never stored on the website. However, in certain situations a credit card number may remain in our site due to the verification process. Once the credit card number has been verified, the number will no longer be stored in our website. E-mail addresses and mailing lists are NEVER sold or given out to third parties. VintageDiamondRing.com does not share information with any unaffiliated third parties or any corporate affiliates. Please contact us with any privacy questions at Suzane@VintageDiamondRing.com.
We guarantee 100% customer satisfaction. We guarantee to safeguard your privacy. Our servers are secure and we do not share information with third parties. All of our antique rings, and jewelry have a 30 day money back guarantee, no questions asked. If you do not like the item for any reason simply call or email us for return shipping instructions. We do reserve the right to refuse a return if we determine any sizing, setting, damage or alterations have been done to any piece of jewelry by anyone other than VintageDiamondRing.com.
Throughout our many years in the antique jewelry and diamond industry, customer satisfaction has always been our top priority. We know that purchasing a piece of antique jewelry, or a diamond, is an important purchase, often marking a milestone in one's life; an engagement, anniversary or wedding. We want to assist you in making a purchase that will give you a lifetime of happiness. We look forward to helping you every step of the way.
Our team of experts will educate you about the different antique periods, diamond shapes, vintage settings and the characteristics of diamonds (have you read up on the 4Cs, yet?).
Our diamonds are shipped overnight via UPS, Fedex or USPS.
All shipments are insured and must be signed for.
If we are shipping in the United States there is no additional fee for shipping.
International orders will be shipped 3 day Fed-Ex International with an additional shipping charge.
Please view your specific countries duties and tax information. We do participate in the free trade agreement with Canada and Australia.